General Questions
How can I become a Crown Automotive dealer?
If you're an established business selling to the automotive aftermarket and interested in becoming an authorized Crown Automotive dealer, please fill out our Dealer Application.
Where can I purchase Crown Automotive parts?
Our parts are sold through authorized Crown Automotive dealers. You can find an authorized dealer near you by using our Dealer Locator.
I am looking for a certain part - do you have it?
Please browse our online catalog to find the part you need. We will be constantly updating it, and if you don't see what you're looking for, please contact one of our dealers for more assistance.
How do I know that I am actually buying a Crown part?
The only way to know you are purchasing a Crown part is to look for our logo on the box or package, and to purchase through an authorized Crown dealer. Some dealers may offer other brands that may be of inferior quality so please make sure to ask them for Crown parts in original Crown Automotive packaging or boxes.
Who do I speak to about my purchase or on how to properly install a Crown part?
Please contact the Crown dealer where you purchased this part and they will be able to assist you further.
What do I do if I have an installation or performance problem with a Crown part?
Please see the section below titled "Installation or performance problem with a Crown part?".
Website Questions
I forgot my password to log into your website. How can I get it?
Click the "Login" link at the top of any website page. On the next screen, click the "Forgot Password?" link below the login section. On the next screen, enter your email address, click the button and you will be able to reset your password.
If our system does not recognize your email address, please contact your Crown Automotive salesperson for further assistance.
I log in, but I'm not seeing prices and/or inventory (or another issue). What do I do?
This is probably a cache problem, so make sure that you're logged out of our site and then you'll need to clear the cache in your web browser. If you're not sure how to do that, please search online on something like "How to clear cache in Internet Explorer" and you will find instructions.
After you clear the cache, log back into our site and it should work correctly. If not, please contact us.
When I place an order, it's asking for a "PO". I don't have one and it won't let me proceed.
You'll need to enter something in order to proceed with the order. So, if you don't have a Purchase Order number, then just enter something like "None", and then you can proceed and finalize your order.
Am I able to backorder out-of-stock items?
At this time, we do not accept backorders through our website. You can contact your Crown sales rep and find out the status of out-of-stock items.
Why is the only payment method shown "Payment On Account"? What about credit cards?
When you place an order on our site, you won't be charged or pay for the order at that time. After we receive your order, we will then process it, applying any terms and/or discounts, and then pack your order. When your order ships, you will then be charged for the total order according to your terms.
How do I check my order history?
After your order is processed and shipped, you can log into your account on our website and check your Order History, allowing you to view your orders in detail.
Where can I find the tracking number for my order?
After your order is processed and shipped, you can log into your account on our website, check Order History and see your tracking information there.
Installation or performance problem with a Crown part?
If you have a problem with an original Crown part the first step is to contact the authorized Crown dealer from where you purchased this part. Your Crown dealer will contact us regarding the problem. Unfortunately, we do not answer any e-mails directly pertaining to potential problems.
If a part needs to be inspected by Crown, then you will need to return the part in its original Crown packaging to the dealer from where it was purchased. Please make sure to have the following information available when you contact the dealer:
- The original date of purchase.
- Was the installation performed by the Crown dealer where you purchased the part?
- Which Jeep® was the part installed on?
- Please include Model, year, mileage and general condition.
- Additional information which may be required is engine type, transmission type, transfer case type and/or axle type.
- Was the part installed by a professionally certified mechanic in a place of business? If so, please provide their contact information, including business name, street and mailing address and phone number(s).
- Was the part inspected prior to installation and determined to be potentially defective? If the part had been inspected and was installed, please describe in detail the problem(s) you are experiencing.
The reason we require this information is because we take seriously any and all issues pertaining to the quality of our parts. Crown Automotive strives to provide the best quality, so when the quality of one of our parts is questioned, we need to determine if the part is defective or if there are other factors, such as improper installation or abuse, that may be a cause.
If it is determined by Crown that a part is defective in fit and/or workmanship, then Crown Automotive will, at its discretion, reimburse or replace the part in question, to the dealer from where the part was purchased. It is then the dealer's sole discretion to reimburse or replace the part in question to the dealer's customer. Crown Automotive is not responsible for replacing or reimbursing a part directly to our dealers' customer. Crown cannot be held responsible for any defects that are the result of improper installation or abuse. Crown cannot be held responsible for any part that was not installed by a professionally certified mechanic in a place of business.
